Warranty Direct Review UPDATED Sep 2019

7.6Our Rating
7.9User Rating
  • Over 30 years in the business
  • Also offers auto warranty
  • Rated A+ by the BBB
  • Two comprehensive plans
Warranty Direct Homepage

Coverage

Warranty Direct offers two comprehensive coverage plans for homes: Home Care + and Appliance Care +. The Home Care + is an excellent, very wide plan that covers all the basic (and, according to Warranty Direct, some not so basic) home appliances and systems, thus protecting you and your home from big and expensive breakdowns. The company states they cover certain appliances and systems that are usually not included in the coverage by other home warranty companies. Then again, after we checked the list of what’s covered, we found it to be quite standard in this line of business. Home Care + plan includes the AC system, heating system, internal electric system, internal plumbing system, ductwork, heat pump with the gas pack, built-in microwave oven, range/oven/cooktop, washing machine and clothes dryer, dishwasher, kitchen refrigerator and ice maker, as well as the water heater.

The Appliance Care + plan, on the other hand, is more affordable and allows you to protect your major appliances at a relatively low cost. The plan covers breakdowns on your clothes washer, clothes dryer, dishwasher, kitchen refrigerator, built-in microwave and range/oven/cooktop.

Warranty Direct does not put a cap on the number of times you can make a claim. This means that, whenever something breaks down in your home, if it is covered by your home warranty, you can call in and request a repair or a replacement. Your coverage starts 30 days after you have signed the contract. When it comes to the trade service fee or the service call deductible, as they call it, it’s $50 for the Appliance Care + plan and the Home Care + plan, being more comprehensive, has a slightly more expensive fee of $75. Both these amounts are well within the industry standard, if not cheaper. The service call deductible or the fee is something you are required to pay to the contractor when he comes to inspect and possibly fix the breakdown you reported. The fee has to be paid regardless of the outcome of the contractor’s visit and inspection, meaning you still have to pay, even if it turns out your appliance or system is not covered, if it is excluded from the coverage for some reason or it cannot be fixed or replaced.

Terms and Conditions

As we already stated earlier in this Warranty Direct review, the coverage starts 30 days after you sign the contract. The way home warranty works is that, once you detect a breakdown, you are supposed to call the company and they will locate and dispatch the contractor that is the nearest to your home. The contractor will inspect the problem and make an estimate of costs, after which he will notify the company. The company then, based on the description of the problem, decides whether the claim will be approved or not. You are supposed to pay the service call fee or (the deductible) before the contractor initiates the work.

Like we already said, only certain systems and appliances are included in the coverage, depending on the plan you chose. Make sure to remember what they are, because if you call for the repair of an appliance that is not covered, you will still have to pay the fee and your problem will not even be fixed.

Also, bear in mind that there are exceptions to coverage even for the systems and appliances that are included in your plan. For example, the claim will not be approved if the contractor establishes the malfunction was caused by misuse, improper use, modification, negligence, water damage, fire damage, freezing, earthquake, snow, explosion, sedimentation, mold, mud and many other factors. It will also be disapproved if the breakdown was caused by a pre-existing condition. But that’s not all – not all parts of an appliance or a system are actually covered. For example, in a built-in microwave oven, the glass door is not covered, and in ductwork, the registers, grills and insulation. Make sure to read your contract very carefully before signing and always keep it close, especially if you intend to call Warranty Direct for a repair. That way you will save yourself the cost of a service fee.

Customer Service

Warranty Direct claims to be available to their customers 24/7. However, this doesn’t necessarily mean your request for repair will be accepted or answered instantly. In fact, the company distinguishes between emergencies and non-emergencies. Emergency cases are those in which the malfunction has made your home inhabitable. Those types of malfunctions will be addressed as soon as possible, or, as the company states, “as soon as reasonably possible.” Non-emergencies, on the other hand, will probably take up to 72h, and they will only be addressed during normal business hours. Another thing to bear in mind is that even though the sample contract page claims the company accepts calls 24/7, the contact page lists very precise working hours for customer service and for the claims. The company does not seem to have an online system for submitting claims and repair requests. What you can do online, however, is get a free quote for your home warranty, based on your location and the size of your property, among other things.

Contractors

Warranty Direct boasts a wide network of trusted, experienced technicians all over the country. Any technician who wants to become a Warranty Direct contractor can reach out to the company and if he or she meets the criteria, they can start working in their own area. This is precisely how the company maintains and grows such a wide network of contractors. When you call in and make a claim, the company will locate and dispatch the contractor that is the nearest to where you are. It might even be someone you know or someone you’ve worked with before. Having a contractor in your own area helps build trust and also minimizes the amount of time you have to wait for a repair.

Pros & Cons

Pros:

  • Good, comprehensive plans
  • Solid contractor network
  • Plans come with affordable deductibles

Cons:

  • No actual 24/7 support
  • Plenty of exceptions from coverage
  • Not very transparent
  • Customer service only via phone and fax

User Reviews

  • Submitted By Lee Daniels
  • Company: Warranty Direct

    I had auto warranty from Warranty Direct some years ago and I was happy with it so when I purchased my current house I figured why not use the same protection for my appliances. I picked the Home plus plan, it wasn’t even that expensive or anything. But considering the kind of service, or should I say, disservice you get, it was a total waste. The service is very hard to reach, and they don’t even answer after business hours. They charge you if you say it’s an emergency and they decide it’s not. I honestly don’t know how they stay in business. Okay, the technician guy was good and skilled and he fixed our issue, but still. They should extend their service hours and start working 24/7 like the other companies, because our stuff doesn’t care what time it is convenient for them to break down.
    Rating
  •  

     

  • Submitted By Karen Diamond
  • Company: Warranty Direct

    My experience based on the one time I called in to request a repair is fairly positive. They said they would send someone over in the next three days and the repairman came the very next day. Fortunately the problem was not serious, and he took care of it very quickly.
    Rating
  •  

     

  • Submitted By Laura Jacobs
  • Company: Warranty Direct

    In my opinion, Warranty Direct as a company is neither here nor there. They do some things very well, like for example their repairmen are very good and professional. They really do their best not only to fix your problem but to make sure your claim is approved. I guess they are just regular folks like us trying to make a living but they don’t want to rip anyone off. On the other hand, it can be quite difficult to actually get them to send a technician or to reach the customer service number in the first place.
    Rating
  •  

     

  • Submitted By Sam Giacomelli
  • Company: Warranty Direct

    Warranty direct is a horrible company with horrible work ethics. Maybe not a scheme or a fraud, but very close to that. I mean just look at their website! It’s a joke. Customer service sucks and they always do their best to find a way to reject your claim.
    Rating
  •  

     

  • Submitted By Lawrence “Larry” Jefferson
  • Company: Warranty Direct

    Warranty Direct is really not as bad as some people are saying. I mean, there are some things that could be done better, but that’s the way it is with most businesses, isn’t it? My experience with this company is a generally positive one. I have called in only once to make a claim. I wanted to do it earlier, but my wife reminded me of the deductible so I solved the problem myself. However, this one time when something went wrong with our electrical system I had to call in. They said a technician would be over soon, and he was, the next day. He was very efficient, quiet and polite. He fixed the problem and recommended ways to keep it from happening again (I won’t get into technical details of the malfunction here).We paid the fee and the company covered the rest, just like they promised.
    Rating
  •  

     

  • Submitted By Boyd Berringer
  • Company: Warranty Direct

    I don’t have a lot of good things to say about Warranty Direct. Their website is horrible and I had to call every five minutes to get some essential information. They were not very polite either. The plans are alright, but let’s face it, they aren’t more comprehensive than other competitive plans. It’s a lie. They are the same as any other home warranty plan. The service is alright but it could definitely be faster. They seem to be very intent on denying as many claims as possible. I get their business logic, but it’s not really fair to the customers.
    Rating
  •  

     

  • Submitted By Ben McCoy
  • Company: Warranty Direct

    Warranty Direct is not as bad as some other home warranties when it comes to rejecting claims, from what I can gather. I heard about companies that don’t pay for anything ever. On my end, I have to say they were fair and they did cover the breakdown of my heating system. Sure, the problem wasn’t too serious but still they repaired it and it only cost me the deductible.
    Rating
Warranty Direct Review
Updated : 2019-09-11
Rating : 7.6/10

State guide