The Home Service Club Review UPDATED Nov 2019

7.0Our Rating
6.9User Rating

Home Service Club is a New York-based company that is frequently featured in Top 10 and Top 5 best home warranty companies by various independent reviewers. The reason for their good reputation lies in the fact they have excellent customer service, a wide contractor network in 49 states, and affordable plans for homeowners and real estate professionals looking to increase the value of a property.

Home Service Club HomePage

Coverage

Home Service Club provides two coverage plans for their customers. Since both plans include systems and appliances, the only difference between them is the number of items included.

Standard plan includes some of the common home systems such as air conditioning, heating system, plumbing system, electrical system, water heater, ceiling fans, garage door opener, garbage disposal, central vacuum, plumbing system and toilet, as well as appliances such as refrigerator, oven/stove/cooktop, dishwasher, washer and dryer, stand-alone icemaker, built-in microwave oven, trash compactor, and built-in food center.

Comprehensive plan covers all that plus plumbing stoppage, ductwork, doorbell, whole house exhaust and ceiling fans, pest control, instant hot and cold water dispenser, smoke detector, recirculating hot water pump, gas leaks, water leaks, whirlpool bath, alarm wiring, and telephone wiring.

We have to say that these are among the most extensive coverage plans we have seen in the home warranty industry. The Standard plan covers some of the systems and appliances that are usually covered in more expensive plans, and the Comprehensive plan is just excellent.

On top of these two plans and the items they cover, you can sign up for additional coverage for second refrigerator, washer, dryer, dishwasher, water heater, stand-alone freezer, jetted bathtub, pool and spa equipment, roof coverage, sewage ejector pump, water softener, and well pump.

There is no fixed service call fee. Instead, Home Service Club offers you a choice between $65, $95, and $125. A higher fee means a lower monthly premium. This means you can combine your plan and your service call fee the way that suits you the best.

Terms and Conditions

There is no Terms and Conditions page on the Home Service Club website, but fortunately, there is a sample contract which prospective customers can download and examine prior to signing up for a plan. In addition, the FAQ section answers some of the most important questions regarding exclusions and limitations to your home warranty coverage through Home Service Club.

For instance, the company will cover all systems and appliances listed in their plans, regardless of their age. However, they will not cover systems and appliances that have not been properly installed or that have been misused. No home inspection is required prior to signing a contract with Home Service Club. The work guarantee is 30 days for labor and 90 days for parts.

Contractors

Home Service Club has some excellent reviews when it comes to their customer service, which is available 24/7 (although online support is only available during business hours). They are also praised for their excellent network of contractors. All their contractors and technicians have been pre-screened and reviewed extensively and the company pays a lot of attention to customer feedback and online reviews. It really does look like they are always looking for ways to improve their service, especially when it comes to contractors. Response times are good to great, according to customer reviews, and the same goes for times required to repair or replace a broken appliance or home system.

Home Service Club has contractors in almost all parts of the United States. Bear in mind, however, that there are certain regional limitations and that some major regions, such as California, are not covered/serviced.

Conclusion

Home Service Club is one of the home warranty companies with the best reviews and the most positive user experience. Most of it is owed to their excellent customer support system and reliable, professional contractors, but it’s also worth mentioning that they have some of the best coverage plans in the home warranty business. Definitely a company worth looking into.

User Reviews

  • Submitted By James Gardner
    Adam  was very knowledgeable, courteous, easy to understand and work with. We signed up for 5 years as we are impressed with the ratings that The Home Service Club  has
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  • Submitted By Jackson Pierce
    I was recently persuaded that I needed home warranty and I’m not sorry for picking HSCW. My fridge stopped working and a technician was on my door less then 24 h after I made my claim. The problem was solved within two hours and everything was up and running! Very satisfied!
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  • Submitted By Lily Sanderson
    The process of getting a blender was easy and painless! I suggest to everyone to get the warranty plan that covers small appliances, it will come in handy, I promise!
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  • Submitted By Millie Mayers
    Big thanks to the customer support that provided me with a technician soo fast! There aren’t many good warranty providers out there, but Home Service Club Warranty is def one of them! I appreciate that people are both friendly and professional. All is well from my point of view!
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The Home Service Club Review
Updated : 2019-11-13
Rating : 7.0/10

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