Liberty Home Guard Review UPDATED Nov 2019

8.9Our Rating
8.7User Rating
  • Wide network of licensed contractors
  • 3 home warranty plans
  • 24/7/365 service
  • No maintenance records or home inspection required
  • Sample contract is available online


Liberty Home Guard homepage printscreen

Liberty Home Guard LLC is a BBB-accredited provider of home warranty plans founded in 2017 and currently headquartered in Brooklyn, NY. Its comprehensive coverage plans, 24/7 customer support, and reliable contractors make it a powerful ally against all kinds of home accidents and emergencies.

Coverage

Liberty Home Guard offers the following home warranty plans:

  • Appliance Guard ($39.99 per month/$399.99 per year) – Clothes washers/dryers, built-in microwaves, refrigerators (with ice maker & dispenser), dishwashers, cooktops/ovens/ranges, garbage disposals, garage door openers, ceiling, and exhaust fans. 
  • Systems Guard ($49.99 per month/$499.99 per year) – Heating, air conditioning, plumbing, ductwork, water heaters, electrical. 
  • Total Home Guard ($59.99 per month/$599.99 per year) – This plan combines the previous two plans into one convenient bundle. 

The company also offers optional add-ons you can combine with the main plans at an additional cost. They include pool and spa ($17.00 monthly; $195.00 annually), sump pump ($3.00 monthly; $36.00 annually), central vacuum ($3.00 monthly; $36.00 annually), well pump ($9.00 monthly; $101.00 annually), additional spa ($16.00 monthly; $188.00 annually), septic system & septic sewage ejector pump ($11.00 monthly; $123.00 annually), stand-alone freezer ($4.00 monthly; $44.00 annually), second refrigerator ($4.00 monthly; $44.00 annually), limited roof leak, re-key, gutter cleaning, pest/control, and floor/carpet cleaning.

If you do not like any of the provided plans, you can also create a custom coverage list that will only include items you are actually interested in. The age of your appliances does not prevent you from getting a warranty plan and you do not have to provide any maintenance records or schedule a home inspection before purchasing a plan.

Several factors, including the location and size of your home, can change the aforementioned prices, so you should only take them as guidelines. The official website features a simple tool designed to help you determine your exact quote, which requires the following information:

  • Zip code 
  • First/last name 
  • Email address 
  • Mobile phone 

You can apply for coverage by setting up an online account on the official website. Once you define your unique username and password and sign up for a Liberty Home Guard policy, you will receive an email notification with all the instructions you need to register your account.

Note that you can start requesting the service 30-60 days after the original purchase, depending on your chosen plan. If you have to change your coverage within the first 30 days for whatever reason, you should contact the company at 833-LHGUARD (544-8273) and talk to one of the representatives directly.

Liberty Home Guard currently operates in Alaska, Arizona, Colorado, Connecticut, District of Columbia, Delaware, Georgia, Idaho, Kansas, Maine, Maryland, Michigan, Mississippi, Montana, Nebraska, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Virginia, West Virginia, and Texas.

Terms And Conditions

Once you have decided on a specific coverage plan, you will have the option of choosing a contract type, which comes in the form of a month-to-month, annual or a multi-year agreement. Once the contract has been signed, it will take a total of 30-60 days for your home warranty policy to kick in, depending on your chosen plan.

Should any of the items covered by the home warranty plan break or malfunction, the claims department will arrange for a service contractor to contact you and schedule an appointment with you directly. All of the services are scheduled during normal business hours.

It is important to note that there is an additional trade service call fee of $60, which must be paid before any contractor is called out. It is also very important to point out that the specified fee only applies to one covered item. If there are any additional items requiring service, additional costs will apply.

Liberty Home Guard requires that all covered items must be in their rightful place and that they are in working order. For example, the kitchen refrigerator you would like to include in the policy must be located in the kitchen and not anywhere else. The company does not provide coverage for any items that have a history of issues and malfunctions. As is the case with many other home warranty policies out there, not all parts of the covered appliances are included in the policy. For instance, if your dishwasher’s racks, baskets or hinges break, they will not be eligible for repair or replacement. The same goes for the dishwasher’s handles, door, hinges, door gaskets and any damage caused by broken glass.

However, there are certain things that make Liberty Home Guard stand out from the rest, including its cash reimbursement policy and replacement upgrades, which allow customers to opt for a cash payment or a replacement upgrade instead of having the item serviced.

In addition, while researching for our Liberty Home Guard review, we discovered that the company offers a 60-day guarantee when it comes to unresolved issues. For example, if an item has not been fixed or if it breaks down again, as long as it is within 60 days of the first visit, the company will arrange for another contractor free of charge.

The number of claims you can make a year is unlimited. The automatic payment options will ensure that your home’s systems and appliances are covered at all times, with Liberty Home Guard providing a 30-day notice before the contract expires.

Customer Service

Liberty Home Guard’s customer support is available 24/7 all year round. Apart from the live chat on the official website, you can also contact the support staff at service@libertyhomeguard.com and 866/225-7958.

Once a claim has been made, the customer service department will put you in contact with a trusted contractor who will reach out to you to schedule a visit, usually within 48 hours of making the request.

Through your online account, you will be able to receive and view live updates to the current status of your specific claim and even the arrival time of your contractor once dispatched. 

Contractors

Liberty Home Guard has a vast network of licensed and experienced contractors at its disposal. They have all undergone an extensive vetting process in order to ensure reliability and effectiveness. All contractors are additionally evaluated by customers who have used their services and all come with a 60-day workmanship guarantee.  In certain situations, Liberty Home Guard will allow you to choose your own contractor.

Pros & Cons

Pros: 

  • Month-to-month, annual, and multi-year contracts
  • Variety of coverage plans  
  • 24/7/365 customer support 
  • Cash payout and replacement upgrade options 
  • Cancelations available within 30 days of purchase  

Cons: 

  • Does not offer services in every state 
  • Warranty plans come with many limitations 
  • Does not cover items that come with pre-existing conditions

User Reviews

  • Submitted By Lara (5.0)

    Liberty Home Guard’s customer service support is fantastic. Sam was extremely courteous and managed to answer all of my questions in time. I am now waiting for an offer. So far so good.

    Rating
  • Submitted By Mike (4.5)

    I had an issue with my microwave and one of the warranty specialists, I can’t remember his name now, spent well over 40-min with me on the phone trying to troubleshoot the issue. It took a while, however, we got there in the end. I am currently on a month-to-month contract with them but, I am considering to extend it to the full year.

    Rating
  • Submitted By Richard (3.5)

    I was surprised to learn that not all items were covered by the plan which kind of defeated the whole point of having a warranty plan in the first place. The customer support team is extremely friendly and customer oriented so I still didn’t make up my mind whether to stick with them or go somewhere else.

    Rating
Liberty Home Guard Review
Updated : 2019-11-13
Rating : 8.9/10

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