First American Home Warranty Review UPDATED Sep 2019

9.1Our Rating
9.3User Rating
  • Asks customers to review local contractors based on performance.
  • Over 30 years in the home warranty business.
  • Coverage of appliances and systems that malfunctioned due to sedimentation, rust and lack of maintenance.
  • Can be transferred to a new owner if you sell your house during the term of the contract.
  • Covers any properly working appliance of system, no matter how old it is.
First American Home Warranty Homepage

Coverage

First American does not have a unique plan or plans that are applicable to all homes in all areas. Rather, they base their quote on your geographic location and then offer you several plans that include different coverage options.

While the coverage depends on your area, the plans are actually quite comprehensive no matter where you live. For instance, it doesn’t matter whether you live in a small town in Indiana or a big city like L.A, basic home systems and appliances will definitely be included in your plan. Again, depending on your location, your plan may include some interesting extra features, such as pest control. By offering plans that are custom made for your specific location, First American makes sure that you get the best possible coverage according to your needs.

The company website offers a tool for finding out what’s covered in your area in each of the plans by using your zip code.

For example, if you live in Los Angeles and you want a First American home warranty plan, you’ll have a chance to choose between the Basic and Premier plans. Basic coverage includes home appliances like dishwashers, ovens/ranges/cooktops, built-in microwaves, kitchen refrigerators, instant hot water dispensers, garbage disposals, trash compactors, clothes washers and dryers and attic, exhaust and ceiling fans. On the other hand, if you opt for the Premier plan, in addition to all these appliances your plumbing, heating, electrical and central vacuum system will be covered, as well as plumbing stoppages, ductwork, garage door opener and water heater.

If you find this insufficient for your household, then First American offers you an opportunity to select additional coverage. Among these additional options you’ll find: central air-conditioning, additional refrigeration, pool/spa equipment, and well pump. Again, additional coverage may vary depending on your location.

Terms and Conditions

Unfortunately, the Terms and Conditions page is missing from the First American website, which is a shame, as every customer should be well acquainted with these things before signing a home warranty contract, or any kind of contract, for that matter. On the other hand, most of the things we were going to look for in the Terms and Conditions were actually explained in the FAQ section. Like most other home warranty companies, First American neither offers coverage for home systems and appliances with pre-existing problems nor for those which have been misused or for systems and appliances still under a valid manufacturer’s warranty.

After reading a sample contract, which, unlike the website, does contain Terms and Conditions, we found out one interesting thing – First American is willing to cover unknown conditions such as rust, sedimentation, and even lack of maintenance, which is definitely not something many home warranty companies dare do.

The sample contract is very in-depth, but it’s still just a sample and it’s there only to give you an idea of how everything will work.

However, in it there is an in-depth overview of which appliances and systems are covered by First American’s home warranty plan. You should pay extra attention to monetary limits that the company puts on some repairs. Since broken system parts can often be underground or inside a wall, the cost of repair could be quite high, but the company will not pay for floor, door or wall damage made during the reparation of the original repair. For instance, if a problem with your electrical system occurs, the company will return openings made to get to the electrical system to a rough finish. Hence, you’ll have to find another contractor by yourself to get your walls back in shape.

If you sell your home during the term of the contract, it can be transferred to the new owner. All you need to do is to inform the company and give them name of the new owner. You can do this over the phone.

If you cancel your contract within 7 days of the start date, you can get a full refund within 30 days. If you cancel after this initial period, you can get a pro-rated refund.

Bear in mind that while the company covers the costs of repairing or replacing your system or appliance, there is also a service call fee, which may range from $50 to $100, depending on your plan and location.

Customer Service

First American provides 24/7 online and phone support 365 days a year. If you have a problem, you should call the customer service or file a claim online. After receiving your claim, a service provider will contact you to make an appointment that works for you and a technician will be sent to your house when appointed.

Besides online and phone support service, there is also a detailed FAQ section which is very comprehensive and written in simple language.

Contractors

One of the things that First American insists on is working with your local contractors. This means that once you make a claim, you will be sent a contractor from your area, preferably one already well-established in the community. In addition to faster service times, this also adds to reliability and trust between you and the technician. First American conducts customer satisfaction surveys after each completed claim. If a contractor receives too many bad reviews from the customers, he or she will be removed from the company’s contractor network.

Pros & Cons

Pros:

  • Wide range of coverage
  • Pre-screened contractors
  • Possibility of contract transfer

Cons:

  • Many coverage exemptions

 

User Reviews

  • Submitted By April T
  • Company: First American Home Warranty

    First American contracts with some of the absolute worst technicians in the area, and their customer service leaves a lot to be desired. The amount of money I had to spend on multiple visits from technicians because the people they sent left our home worse off than when they left more than made up the difference in annual premium between First American and a better home warranty provider. This was the company the previous owner used and they covered the cost of our first year, but there’s not a chance I’d renew my warranty with them. Avoid at all costs!
    Rating
  • Submitted By Heather Gregory Kerr
  • Company: First American Home Warranty

    So disappointed in First American customer service. I have paid for 10 years and now they are not willing to do a buy out for the year for my new AC unit. I was without AC/Heater for two weeks!! The contractor came out 5 days after I submitted a claim, had to order a part, 3 days later put the part in, 3 days later the AC didn’t work, called First American and asked if I needed to submit a new claim, they said No!!, but now say that I didn’t submit claim so they will not do a buy out for 1 year of the AC unit after I paid $7,000 for a new unit. They were so rude and disrespectful that I will be changing companies. What happened to wanting to do the right thing??
    Rating
  • Submitted By PAM WALLACE
  • Company: First American Home Warranty

    Today is my 21st day of no heat. Supposed to snow here this weekend. Service provider came to the house on the 4th day after I had no heat, ordered parts, did not return or call. Very sorry service from the insurer and the provider, even after I paid for the service call. Had to drive 3 hours round trip to retrieve the parts to my heat pump that were taken to the shop to fix (3 days ago and was not repaired – 18 days after first call to insurer). Repair business was down a dirt road (no signage to help me find it) with at least 4 assault rifle signs saying I could die to get my heat pump parts back so I could take them to a reputable HVAC company. The establishment looks like a garbage dump and kind of scary! Then had to brave the dog. The HVAC company does not return or answer phone calls, and left me waiting for days for them to return and do what they were supposed to do even after parts were obtained and at my house. Worst service I’ve ever had!! (Also showed up first time in personal vehicle, no signage or proof of legit company). First American says they have no time frame for repairs to be made, guess it could have taken all winter!!! Will be contacting an attorney, hopefully to get some compensation for having to pay the warranty company, the HVAC repair company they sent to do nothing but break my equipment worse than it was, and another HVAC contractor to actually fix the heat – which we paid out of pocket so we could finally have heat – took them 20 minutes to repair and install!
    Rating
  • Submitted By Brendon Joy
  • Company: First American Home Warranty

    We just signed the agreement four months ago and faced nothing but troubles since. Only two weeks after the contract became valid our AC broke. I have no idea what was wrong with it, if I knew I wouldn’t need a contractor for god sakes! I called the customer service, and they found a contractor. After two days he showed up and said the broken part wasn’t covered. I found another guy and spent extra $200 to repair it. Oh, of course, I paid the service call fee to the first one. Then the clothes washer stopped working. I wanted to give First another try. Called, made an appointment, the guy came. This time it was covered, but some part of engine had to be changed, or something, so he had to order it. He came a week later, but it wasn’t fitting, so he ordered again. It took ten days more to get the job done.
    Rating
  •  

     

  • Submitted By Oliver Abbott
  • Company: First American Home Warranty

    We’ve been with First American for 15 years and I can’t even remember what it was like before them. At first we were doubtful, didn’t know much about home warranties, but thought it might be nice to know who to call when something goes wrong. Thus we decided to take a warranty only for home appliances, but after a year passed and we had three malfunctions which were efficiently repaired by kind technicians from First American, we were absolutely assured that we should take a bolder warranty plan. I can’t say they are completely seamless, nothing is, but apart from a couple of postponements, they always find a way to meet our requirements and repair everything quickly.
    Rating
  •  

     

  • Submitted By Jasmine Cooper
  • Company: First American Home Warranty

    My husband isn’t a handy man and I’m much more at peace since we took out a First American home warranty. At first I wasn’t sure that this would work smoothly, but later it turned out that it usually does. I had to call them twice last year. First it was my oven. No wonder, I use it all the time. First sent a local contractor, in fact it was a father of my daughter’s friend (I didn’t even know he’s a technician) and he fixed it in no time. A couple of months later my dryer stopped working so I called First again. Another technician came a few days later, which was a bit late, but still acceptable. Definitely not a deal breaker for me.
    Rating
  •  

     

  • Submitted By Martin J. Harford
  • Company: First American Home Warranty

    I’m not really useless for home repairs, but my wife always trust someone else more and she put her foot down on this and we got a warranty contract. I was just waiting for her precious company to let her down. I decided to step aside, no matter how important the problem was. And then the AC broke. She called, waited, was on hold forever and finally filed a claim online. They contacted her after three days and a contractor came the next day. He didn’t fix it, but came again in two days and once again next week. She’s a proud woman and even though she didn’t say anything, I know she was disappointed with the situation.
    Rating
  •  

     

  • Submitted By Alexander Darby
  • Company: First American Home Warranty

    My family is very happy with First American home warranty. They’ve been taking care of our household for the past five years and they had their work cut out for them. I’m sure we contact them three, four times a year, more or less. They rejected our claim only once, which is not too bad.
    Rating
  •  

     

  • Submitted By Hailey Morin
  • Company: First American Home Warranty

    Every time I think about First American I experience a small nervous breakdown. In ads and leaflets everything looks perfect and they promise safety and easy solutions, but the reality is completely opposite. My cooktop wasn’t functioning and I filed a claim. I waited for days for a reply and when I finally made an appointment, the technician didn’t show up. Simple as that! The company said they’ll arrange another appointment, but it never happened.
    Rating
  •  

     

  • Submitted By Caleb Randal
  • Company: First American Home Warranty

    First American wasn’t my first choice. I tried a few other home warranty companies before and after First American, but I seem to keep coming back to them. I have some complaints, especially about the covered items, but on the other hand, I still can’t find a company that offers better options.
    Rating
  •  

     

  • Submitted By Daphne M. Sherman
  • Company: First American Home Warranty

    This is a disaster! I had bad experiences with home warranties, but this is outrageous! They never helped me, always claimed my appliances weren’t covered or parts of them weren’t. So I decided to cancel the contract and they still refuse to give me a refund, six months later.
    Rating
  •  

     

  • Submitted By Eric Woodward
  • Company: First American Home Warranty

    I have a Premier Coverage with First American and I’m very pleased with it. Although they could try to enroll some more contractors here in Montana, because sometimes I have to wait a few days until someone is available.
    Rating
  •  

     

  • Submitted By Cynthia Young
  • Company: First American Home Warranty

    Dear people, keep your households away from this scam company! They’re always late, nothing’s covered, something is always extra charged and in the end it costs more than finding a technician on your own.
    Rating
First American Review
Updated : 2019-09-11
Rating : 9.1/10

State guide