American Residential Warranty Review UPDATED Nov 2020

9.3Our Rating
4.2User Rating
  • Nationwide coverage, all 50 states included
  • Warranty plans that include a wide variety of appliances and systems
  • Affordable bundle packages
  • Pre-screened and licensed contractors
  • External service providers
  • 24/7 customer support
American-Residential-Warranty homepage printscreen

American Residential Warranty (ARW) is a home warranty provider based in Boca Raton, Florida that offers top-quality coverage plans for a wide range of household appliances and systems. Over the years, ARW has partnered up with some of the biggest and most respected brands on the market and it has been rated A+ by the Better Business Bureau.

Coverage

As a division of American International Group, Inc that has been a leading global insurance organization for more than 30 years, ARW provides warranty programs in all 50 states. At the moment, American Residential Warranty offers the following coverage plans:

  • Platinum Premier – Built-in microwave, ceiling fans, central air conditioning, central home heating, dishwasher, ductwork, garage door opener, garbage disposal, humidifier, interior electrical system, kitchen exhaust fan, plumbing stoppages (fixtures not included), plumbing system (fixtures not included), range/oven/cooktop, range hood, refrigerator (including the ice maker), water heater.
  • Platinum – Built-in microwave, central home heating, central air conditioning, dishwasher, garbage disposal, humidifier, interior electrical system, kitchen exhaust fan, range/oven/cooktop, refrigerator (not including the ice maker), water heater.
  • Kitchen Plus – Built-in microwave, dishwasher, garbage disposal, interior electrical system, kitchen exhaust fan, range/oven/cooktop, refrigerator (not including the ice maker), water heater.
  • Heating & Cooling – Central air conditioning, central home, heating, humidifier, interior electrical system.
  • Ultimate Electronics Protection – Desktops/laptops, tablets, gaming consoles, hand-held gaming devices, routers, printers, DVD/Blu-ray players, external hard drives, flat-screen TVs, home theater system, and much more.

When applying or ordering through ARW’s app or website, you will be asked to provide your name, email address, mailing address, phone number, credit card information, and other details required by the company.

Prices vary depending on the coverage plan and go as follows:

  • Platinum Premier – $59.99 per month
  • Platinum – $49.99 per month
  • Kitchen Plus – $34.99 per month
  • Heating & Cooling – $39.99 per month
  • Ultimate Electronics Protection – $24.99 per month

Also available in ARW’s offer are special 4-In-1 and 3-In-1 bundle packages that combine available warranty plans, Deluxe Advantages, and Sewer & Water Lines coverage.

The 4-In-1 bundle costs $124.99/mo and includes:

  • Coverage for built-in microwave, ceiling fans, central air conditioning, central home heating, dishwasher, ductwork, garage door opener, garbage disposal, humidifier, interior electrical system, kitchen exhaust fan, plumbing stoppages (fixtures not included), plumbing system (fixtures not included), range/oven/cooktop, refrigerator (including the ice maker), water heater, washer & dryer.
  • Deluxe Advantage – A/C refrigerant & coils, refrigerant recapture, plumbing faucets & fixtures, permits/modifications/code violations, toilets & internal mechanisms, improper installation, mismatched systems, garage door springs/tracks.
  • Electronics Protection – Flat-screen TVs, home theater systems, desktops/laptops, tablets, gaming consoles.
  • Sewer & Water Lines is designed to help with repairs, unblocking the lines, excavation costs, re-seeding the grass, or re-paving the driveway.

The 3-In-1 bundle costs $109.99/mo and includes:

  • Coverage for built-in microwave, ceiling fans, central air conditioning, central home heating, dishwasher, ductwork, garage door opener, garbage disposal, humidifier, interior electrical system, kitchen exhaust fan, plumbing stoppages (fixtures not included), plumbing system (fixtures not included), range/oven/cooktop, refrigerator (including the ice maker), water heater, washer & dryer.
  • Deluxe Advantage – A/C refrigerant & coils, refrigerant recapture, plumbing faucets & fixtures, permits/modifications/code violations, toilets & internal mechanisms, improper installation, mismatched systems, garage door springs/tracks.
  • Electronics Protection – Flat-screen TVs, home theater systems, desktops/laptops, tablets, gaming consoles.

As for payment methods, American Residential Warranty accepts credit cards including Visa, MasterCard, Discover, and American Express and Jet Pay.

The company also provides a 30-day money-back guarantee.

Terms and Conditions

To find out which terms and conditions apply to you, simply visit the American Residential Warranty website and select the state you reside in. You will then see a sample form containing information about the terms and conditions that specifically apply to the selected state.

Under the terms and conditions, you can find information about:

  • coverage eligibility
  • coverage period and billing
  • base coverage according to each plan
  • how to obtain service or make a claim
  • what is not covered

Customer Service

American Residential Warranty customer support is available every day, except for Sundays. Their business hours are Monday – Thursday from 8:30 am -6 pm, Friday from 8:30 am – 4 pm, and Saturday from 9 am – 3 pm. You can reach them by phone or fill out the contact form on their website.

There are separate phone numbers for each department, including customer service, claims, and billing.

To pick a plan, all you have to do is call the company’s toll-free number that is available 24/7, 365 days a year.

Contractors

American Residential Warranty works only with pre-screened, pre-qualified, and licensed technicians to provide its clients with the best service possible. Per your request, the company allows you to hire your technicians to do the repairs and replacements, but you need to contact ARW to get authorization before you decide to enlist someone’s services.

Pros & Cons

Pros

  • Nationwide coverage
  • Separate electronics plan
  • Special bundle plans
  • You can hire your contractors
  • No-long term contracts
  • Company representatives available 24/7

Cons

  • The client is in charge of contacting the approved contractor

 

User Reviews

  • Submitted By Maggy, CO
    ARW sent a team to my house the day I called. They were very polite and helpful and explained the entire process. The repairs didn’t last long and everything was back to normal quickly. I give them 5 stars 🙂
    Rating
  • Submitted By Phil56
    I choose American Residential Warranty because they allowed me to call my own guys who I trust and worked with for many years. The job was done quickly and I felt good that I didn’t have strangers running around my house.
    Rating
  • Submitted By Mike
    I feel like I’m paying a lot because most of the things my plan covers are either never going to stop working or I don’t own them. I’m basically paying for only 3 appliances
    Rating
American Residential Warranty Review
Updated : 2020-11-25
Rating : 9.3/10

State guide