Frequently Asked Questions

? What Is Home Warranty?

Home warranty is, broadly speaking, a service contract that you sign with the company of your choice in order to protect your appliances and systems. In case any of the appliances or systems that are covered malfunction or break down, your appliance or systems protection plan is there to cover the costs of the repair or replace the broken device. Home warranty is worth considering if you want to protect yourself from unexpected expenses.

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? What Appliances And Systems Are Covered By Home Warranty?

If you are looking for a new home, or you just acquired one, then getting home warranty should definitely be on your to-do list. Protection plans vary in coverage and cost, so you should carefully think about what appliances and systems you want to be included in your plan. Home warranties usually cover all the large systems that keep your home running, including heating, AC systems, electricity, and plumbing.

As for home appliances, home warranties cover toilets, telephone system, cooktops, trash compactors, whirlpool water pump, garage door opener, smoke detectors, oven, instant hot water dispenser, heating and duct work, sump pump and water heater, as well as spa equipment, roof leaks, and pools, which are usually included in optional coverage plans. If you want a more specific protection plan, you should opt for home warranty companies that offer customizable plans, but keep in mind that they cost more that the regular ones.

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? What Services Do I Get With Home Warranty?

When an appliance or system malfunctions or stops working, the process is usually quite simple. All you need to do is contact your company’s customer support service and declare your problem (you can reach them via phone, email or chat), after which a technician will come to your home, determine what the problem is and fix it for you. The best part is that many home warranty companies have 24-hour customer service support, so generally speaking, as soon as you file a complaint, you will get information about what your next step should be. Mind you, always follow your company’s instructions in order to minimize the chances of having your claim denied.

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? How Will The Cost Of Home Warranty Affect My Budget?

Naturally, this is the question that is of the greatest interest to all potential clients. The truth is, the price of a protection plan changes according to the coverage you require. Most commonly, the price range is between $200-$450 per year. If you need some extra coverage, it will cost more, but more appliances and systems will be protected in that case, so you will get your money’s worth. Don’t forget, the size or the age of your home shouldn’t affect the price of your home warranty.

Most importantly, you should bear in mind that you will have to pay a service call fee every time a technician comes to fix your problem. On the other hand, these fees won’t damage your wallet nearly as much as buying a new appliance. The cost of fees may vary from $50-$120, depending on your company.

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? Can I Get Home Warranty Even If My Home Appliances Are Not New?

You can definitely purchase a protection plan even if your house systems and appliances aren’t in top-notch condition. In fact, that is a very good reason to get home warranty in the first place. Sometimes, before signing a contract, a home inspector will come to your house to assess the state of your devices and write a report. If the company doesn’t offer you this option, make sure to ask for the assessment, just so that you can be sure that the state of your home appliances and systems is correctly noted.

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? What Exactly Is The Difference Between Home Warranty And Homeowner’s Insurance?

There is a common misunderstanding that home warranty and homeowner’s insurance are basically the same types of protection. Contrary to this popular misconception, they are quite different. If any kind of natural disaster hits your living area (floods, fires, earthquakes, hurricanes, tornadoes, hail etc.) or you happen to be the victim of a robbery, homeowner’s insurance will cover the damage. If any of your appliances or systems breaks down, home protection has got your back.

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? How Long Does It Take For My Broken Appliance/System To Get Fixed?

The customary deadline is two days from the moment your claim has been accepted. If you are facing an emergency situation, home warranty services will be provided quicker.

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? What If My Home Appliance/Household System Can’t Be Fixed?

It is very important for you to do your research and familiarize yourself with your company’s terms and conditions. In most cases, their contractors will repair the broken appliance or system. However, if the technician determines that the device is beyond repair, you will get a replacement. Bear in mind, though, that the company will provide you with an appliance that won’t be the same as the one that got broken in terms of color, material, or brand, but it will be quite close to it when it comes to functionality.

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? How Many Times Can I Make A Claim?

One of the best perks about most home warranty plans is that you have no limitations when it comes to the number of claims you can make per year. The main reason why home warranties exist in the first place is so that they can provide you service whenever you require something fixed.

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? When Can My Claim Be Denied?

Usually, home protection plans won’t cover “wear & tear” malfunctions, as well as problems caused by pre-warranty existing conditions and improper installation. There are some companies that offer contracts which will cover even these kinds of problems, but you need to check the facts with your contractor. What most home warranty companies also don’t cover are natural disasters and acts of vandalism such as theft.

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? Am I The One To Decide Which Technician Will Come To My Home?

Unfortunately, you are not in the position to choose who the company will send to your doorstep. One of the main upsides of home warranty is that you don’t have to look for a handyman. However, this also means that you don’t get to decide who the company will send.

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? Is It Possible To Renew My Warranty Plan After It Expires?

Yes, it is possible. Your warranty plan will begin 30 days after you have paid for it, and it will last for 1 year (365 days) from the day of your payment. As the contract expiration day approaches, customer support service will contact you to discuss the renewal of your contract.

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